What should I do if I have failed to log in to my account?

How To Unlock Your Account

1. Send email to MCW Support at insupport@casinomcw.com. Subject: Request to Unlock Account 2. The email address used when sending the email request need...

How To Reset Password on My Account?

PC: 1. Go to https://mcwlink.co/mcwguidein and log in. 2. Go to Member Center. 3. Under profile, click Reset Password. 4. Input current password and new password. 5....

How to add a new number directly in player’s account?

1. Go to My account and click Personal Info. 2. Click Add and enter the new number. 3. Click "verify" and you will receive a verification code to your first number, enter the...

How to reset my password?

PC: 1. Go to https://mcwlink.co/mcwguidein. From Homepage, click Login. 2. A pop-up will appear. Look and click for Forgot password. 3. You have two (2) options to reset your...

Mobile Verification

PC: 1. Log in to your account. 2. Go to Member Center and select Personal Info. 3. From Security level, click the moving phone icon. 4. Check if your phone number is correct and click send...

Email Verification

PC: 1. Log in to your account. 2. Go to Member Center and select Personal Info. 3. From Security level, click the moving email icon. 4. Check if your email address is correct and click...

What should I do if I have failed to verify my phone number and emails?

Phone Number Verification:Kindly wait for a few minutes for the verification code after triggering the verification process in my account for phone verification. If you still do not...

Can I change or update my personal information?

Can I change or update my personal information? If you would like to change any information within your account, please contact our Customer Support team or alternatively you may email us...