1. Send email to MCW Support at pksupport@casinomcw.com.    Subject: Request to Unlock Account 2. The email address used when sending the email request need to be the same as your MCW...

PC: 1. Go to https://mcwlink.co/mcwguidepk and log in. 2. Go to Member Center. 3. Under profile, click Reset Password. 4. Input current password and new password. 5. Once done,...

1. Go to My account and click Personal Info. 2. Click Add and enter the new number.  3. Click "verify" and you will receive a verification code to your first number, enter the...

PC: 1. Go to https://mcwlink.co/mcwguidepk. From Homepage, click Login. 2. A pop-up will appear. Look and click for Forgot password. 3. You have two (2) options to reset your password. Via...

PC: 1. Log in to your account. 2. Go to Member Center and select Personal Info. 3. From Security level, click the moving phone icon. 4. Check if your phone number is correct and click send...

PC: 1. Log in to your account. 2. Go to Member Center and select Personal Info. 3. From Security level, click the moving email icon. 4. Check if your email address is correct and click...

Your account will be locked after five (5) wrong password attempts, please send an email to pksupport@casinomcw.com to request unlocking and password reset.

Email Verification:Kindly wait for a few minutes for the verification email after triggering the verification process in my account for email verification. If you still do not receive the...

If you would like to change any information within your account, please contact our Customer Support team who will be happy to assist you.

We only allow one account per household.